It is very important that you inspect the packaging of your item(s) when they arrive. If the package has any damage you should make note of it when signing for delivery. ANY DAMAGE MUST BE NOTED ON THE FREIGHT BILL BEFORE YOU SIGN TO EXCLUDE YOUR PORTION OF FREIGHT CLAIM LIABILITY. Please take photos to document the damage.
If the damage is extensive, you should refuse the order.
If there are defective or missing parts, please contact customer service at 866-282-6837 to have them replaced.
Cancellations & Refunds:
In the case of Customers Remorse Returns, all orders cancelled before the order has shipped are subject to a $20 administration fee. If the order has shipped, you (the buyer) will be responsible for the out and back shipping charges, as well as a 25% restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
You have 30 days to return your item. If you wish to return it, please contact customer service at 866-282-6837 to initiate the return. We will generate an RMA # (Returned Merchandise Authorization Number) which must be on the return label. The item needs to be unused, in it's original box, and in a resalable condition. Once the item is received, it will be inspected to determine if it can be restocked, at which point a refund will be issued to your card. Items which can not be restocked will be scrapped, and no refund will be issued.
Please make sure that all returns are shipped via freight prepaid. Returns shipped under Freight Collect cannot be accepted. Again, please call customer service at 866-282-6837 for assistance.