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Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 business hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at


Unless otherwise stated in the product description, all products are delivered with tailgate delivery. This means the driver will not unload the package from the truck. Larger carports are shipped in multiple boxes for ease of handling once you receive it. If you need the carport removed from the truck, you can add lift gate service for an additional $125 on the check out screen. Lift Gate Service means the driver of the truck will lower the carport to the curb for you.